Built, handed over, supported.
Every Nexform AI build is delivered with a complete handover pack — clear documentation, a live walkthrough, escalation guidance and post-launch support — so your team can run the system confidently from day one.
Everything your team needs to run it confidently.
At handover, your team receives a complete pack covering how the system works, how to operate it day-to-day, when to step in and where to get help.
Built around the systems your team actually uses.
Handover is tailored to the workflows, automations and processes we've deployed for you — so staff understand what the system does, when to intervene and how to manage outputs safely.
AI voice agent operation
Day-to-day operation, monitoring and managing the agent and its call outcomes.
Workflow automation
How automated workflows trigger, run and route work across systems and teams.
Document review processes
How extracted document data flows through review, validation and approval.
CRM & API workflow usage
How AI updates your CRM, syncs data and connects with the tools you use.
Human escalation procedures
When and how to escalate, override or step in — with clear decision points.
Responsible AI awareness
What good AI use looks like in your context, including guardrails and limits.
Admin team enablement
Practical guidance for the people running the system day-to-day.
Operational support guidance
How to log issues, request changes and get help after launch.
Outcomes that reduce adoption risk.
A thorough handover is what separates a working system from a confidently-used one. Here's what your team gets out of it.
Staff understand how the AI system works.
Teams know when to intervene and when to trust it.
Processes are documented clearly, end to end.
Automation outputs are reviewed correctly.
Leaders have better operational visibility.
Adoption risk is materially reduced.
A structured handover process for AI-enabled operations.
From scoping the user group to reviewing how adoption is going post-launch, every handover follows a clear path that keeps risk low and confidence high.
Understand users and workflows
Map who will use the system, what they need to do and where AI fits into the operational process.
Define handover requirements
Identify user roles, confidence gaps, review points, escalation needs and adoption risks.
Prepare operating guidance
Create practical instructions, handover notes, usage examples and workflow documentation.
Deliver a live walkthrough
Run a hands-on session focused on real tasks, outputs, decisions and safe operation.
Support the handover
Help teams move from implementation into confident day-to-day use of the AI system.
Review adoption feedback
Capture questions, friction points and improvement areas after users begin operating the workflow.
Right-sized to your project.
Best suited for
- New AI voice agent rollouts
- Workflow automation implementations
- Document processing deployments
- Public sector team adoption
- Internal admin automation
- CRM & API integration handovers
Handover can include
- Live walkthrough & demonstrations
- Staff onboarding sessions
- Workflow operating procedures
- Escalation & intervention guidance
- Responsible AI usage notes
- Post-launch support guidance
Help your team use AI automation safely and confidently.
Built, handed over and supported — with the documentation, walkthrough and escalation guidance your team needs from day one.
You own what we build
How we hand over to your team, what's included, and what happens after launch.
What's included in the handover pack?
System documentation, written operating procedures, a live walkthrough recorded for future team members, responsible-AI guidance specific to your workflows, an escalation playbook for things going wrong, and 30 days of post-launch support. Included with every Pilot and Build at no extra cost.
How long is post-launch support?
30 days included with every Build, where we monitor, fix bugs, and refine based on real-world usage. After that, the Care plan (from £295/month, no lock-in) gives you ongoing monitoring, updates, and changes.
Can my team operate the automation without you?
Yes — that's the point of the handover. We hand over documentation, dashboards, error notifications, and admin access so your team can pause, modify, or extend workflows themselves. You're not locked into us for routine operation.
What if we need changes after handover?
Small tweaks (changing thresholds, adding a recipient, tweaking message text) your team can usually do themselves using the docs we provide. Bigger changes — new integrations, new workflows, structural changes — we can quote on, or you can take to another developer. No vendor lock-in.
Do you train multiple team members?
Yes. We typically train 2-4 people during handover: one primary operator, one technical reviewer, and any executives who need a high-level view. The recorded walkthrough means future hires can be onboarded by your team without scheduling more sessions with us.
What if something breaks 6 months later?
On the Care plan we'd fix it as part of your monthly fee. Off Care, you can come back to us per-issue (charged hourly) or have your team or another developer handle it using our documentation. You own everything we build — code, configurations, integrations.